How to Get Rid of a Virus in Yahoo! Mail
Yahoo Mail can be accessed directly through your web browser, without the need for email-specific software installed directly on your personal computer (PC). This type of browser-based email is referred to as webmail. A key benefit of using Yahoo Mail through webmail is that your email messages can be scanned for malicious viruses before the virus can touch your PC and cause any significant damage. As a Yahoo Mail user, virus scanning is turned on automatically, making it effortless to use on your attachments.
Open Yahoo Mail. Use your Yahoo! user ID and password to sign in to Yahoo Mail. Open the email message suspected of containing a virus.
Find attachments. The attached files are in the header section above the body of the email. The names of the attachments will appear as blue, active hyperlinks, taking on the actual saved file name given by the sender.
Initiate automatic virus scanning and cleaning. Look for another link labeled "Scan and Download Attachment" and click it. If this link does not show, you may have to click directly on the attachment's file name. Look for the alert "Scanning attachment for viruses." The alert may appear for less than a second, dependent upon the size of the file; if you miss the brief message it is not important.
Wait and read results. After the virus scan completes, if no virus is detected, you will be given the go-ahead to download the attachment. If a virus is detected, Yahoo Mail will try to automatically clean the attachment, and then present the option to download.
Tips & Warnings
- Spam is another type of malware which can comprise your personally identifiable information to a hacker or present offensive images on your computer screen. Try blocking HTML in Yahoo! Mail to prevent being spammed. Please see References below for " Yahoo! Mail: Avoiding Spam."
- Yahoo Mail may not be able to cleanse a virus from your email attachment, but you may decide to download the file regardless, especially if it is from a familiar sender. Please use extreme caution in saving the file to your PC, as you could unintentionally impair your system. You may consider using a third-party security suite, such as Norton, McAfee, or Trend Micro, to do another scan of the file once it has been saved to your hard drive. This software should be installed prior to downloading the email attachment. Please see Resources below.
References & Resources
- Yahoo! Mail: What are virus scanning and virus cleaning?
- Yahoo! Mail: How does Yahoo! Mail protect me against viruses?
- Yahoo! Mail: How do I download an attachment?
- Yahoo! Mail: Avoiding Computer Viruses in Email Attachments
- Yahoo! Mail: Avoiding Spam
- PCWorld.com: Remember thy antivirus software and keep it updated
- Yahoo! Mail: If my file has a virus, does that mean my computer is infected?