How to Remove a Ringback Tone. Ringback tones and ringtones are great ways to customize your cellphone for both you and your callers, but after a while, they can get old. The trendy ringback tone of today is the elevator music of tomorrow. Most people like to rotate and remove ringback tones on occasion. There are a couple of ways to do this.
Remove a Ringback Tone From Rotation
Log into your account on your provider's website for access to your ringback tones and settings.
Select the tone you wish to remove from the default, group or caller settings. The tone will remain in your catalog, but it will not be heard by callers.
Remove the ringback tone you want to delete from any playlists in which it is included. The playlist is often overlooked when removing a ringback tone, but occasionally the tone you object to will be heard as part of the random cycle.
Delete old ringback tones from your catalog using your online account settings, making room for newer tones if you are at your limit. Most service providers only let you have a certain amount of ringback tones on your account at any time. To buy more, you'll have to get rid of others.
Contact customer service to remove old ringback tones from your account if you can't do it yourself. Some phones come with a default ringback tone you didn't choose that can only be removed this way.
Remove the Ringback Tones Feature
Call the customer-service department of your cellphone provider if you no longer want to subscribe to the ringback tones feature it offers. The customer-service number can be found on your cellphone bill or on the provider's website.
Visit a brick-and-mortar store for your service provider to remove the ringback tone feature from your service. You'll have to provide your account information and verify your identity.
Use your cellphone to contact the customer-service department for your provider using a shortcut code. Keep old ringback tones in your catalog if you have room, even if you don't want to use them. You might change your mind later. Old ringtones will automatically expire and delete themselves after a year.
Don't cancel your ringback tone service if you plan on getting it back later. You will lose any ringback tones you have, and the subscription fee is so small that you might as well keep the service and temporarily turn it off instead.