There may be times when your Time Warner cable box freezes up or stops responding correctly. Though these cable boxes work well most of the time, there is bound to be the occasional problem. It is not always necessary to have a cable repair person come to your house. First, see if you can fix the problem by resetting, or rebooting, your cable box.
Using The Power Source
Step 1
Turn off the cable box by pressing the "Power" button either on the cable box itself or on the cable remote control.
Step 2
Unplug the cable box power cord. You may unplug it from the back of the cable box itself or from the electrical socket.
Step 3
Wait 30 seconds and then plug the cord back in, returning electricity to the cable box.
Step 4
Wait while the cable box reboots, without turning the cable box on. This process should take between 2 and 4 minutes. The box is rebooted when the time display returns to the front of the box.
Step 5
Turn the cable box back on by pressing the "Power" button on the cable box itself or on the cable remote control.
Using the Front of the Cable Box
Step 1
Turn off the cable box by pressing the "Power" button on the cable box itself or on the cable remote control. If the cable box does not respond to the "Power" button, move on to the next step.
Step 2
Find the "Volume up" button, the "Volume down" button and the "Info" button on the front of the cable box. Press the three buttons at the same time and hold them pressed until the cable box reboots.
Step 3
Turn the cable box on by pressing the "Power" button on the box itself or on the cable remote control once the box has reset. The reboot is complete when the time display returns to the front of the cable box.