Uber passengers who consistently receive much lower than a five-star rating will no longer be able to use the ride-sharing service—and that's probably for the best.
The change is part of Uber's effort to make rides safer and more respectful for both the drivers and the passengers. The company already deactivate accounts for drivers who have steady low ratings.
"Respect is a two-way street, and so is accountability," Uber said in a statement. "Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it's the right thing to do."
Uber offers updated guidelines with tips and advice as to how to get one's rating up, but if riders don't follow the advice, or can't stop behaving poorly—which could include leaving trash behind, using aggressive or obscene language, or forcing drivers to drive unsafe on the road.
Uber hasn't give an exact figure as to when a rider's account will be deactivated, but the company says anyone at risk will get plenty of warning.