Common Hisense TV problems include issues with the display and controls. These problems typically do not arise for many years, but they can occur within the first year or two of operating the television. Some instances require replacement, while others are repairable through a reset or troubleshooting process.
Check Your Warranty
Before attempting any repairs, check your warranty. In many cases, an attempt to make a physical repair voids the warranty. The terms of your warranty vary based on the point of purchase. You may have a manufacturers' warranty only, but many retailers also offer a separate policy that you can purchase alongside the television.
If you purchased the upgraded warranty and the television experiences problems while under warranty, use the retailer's service. It either repairs or replaces the television, and your problem is quickly solved. Little information is available about warranties under the numerous Hisense TV reviews because the warranty originates at the retailer.
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If you purchase in person, always ask about warranty options. The sales rep should have documentation about all your available options. Purchasing online requires thorough research as no reps are present to explain each warranty. The checkout process often includes options, but they are easy to pass over when viewing the additional cost. Purchasing a 2- or 5-year warranty is prudent and can save you trouble in the future.
Screen Display Issues
Problems with the LCD are common, and they happen with nearly every LCD TV brand. The display is a physical element much like the screen on your phone, tablet or computer. Simply resetting or running a troubleshooting process cannot fix physical damage.
You can identify screen display issues by taking a close look at the display. Cracks and discoloration with a focal point indicate damage from an impact. In this case, the screen cannot recover and requires replacement. This problem can happen on any television. Always handle the TV with care while moving it. Cover the screen with a soft blanket and use padding to prevent damage of this nature.
Discoloration is a typical screen problem. Blue and green colors are symptomatic of a screen with limited remaining life. Turning off the television and resting the screen may function as a temporary solution, but the problem tends to recur and worsen over time. If you have intermittent display problems and the television is under warranty, do not wait to pursue service or replacement.
Hisense TV Troubleshooting
Troubleshooting a Hisense TV that won't turn on or that experiences glitch issues such as turning off randomly requires a power cycle reset and a potential reset the factory settings. The power cycle can resolve a number of simple problems attributed to the short-term memory of the television. Resetting to the original factory settings can solve issues with conflicting apps and other aftermarket additions that create problems with the television.
To power-cycle the TV, turn off the power and unplug the TV from the wall outlet. Unplug your cable box as well to remove all connected power from the entire system. Wait for a few minutes while the residual power drains from the television. Plug in the power again and turn on the television to test for repeat problems.
If problems persist, run a factory reset. Access the main menu from your remote control and go to the Settings menu. Scroll through this menu to locate the Return to factory settings option and reset the TV. You lose any customized settings and apps through this process, but a factory reset can solve many fickle issues with the TV.