How Do I Add a Trusted Application in McAfee?

By Andrew Meer

When launching certain applications, McAfee’s real-time security module may detect false positives and prevent the applications from running normally. To ensure you don't end up with misleading pop-up warnings or improperly quarantined files, add your trusted applications to the McAfee Real-Time Scanning's exclusions list. Further, if any applications have trouble connecting to online services, add those applications as exceptions to the McAfee firewall to grant them uninterrupted access to the Internet.

Excluding Trusted Applications

Step 1

Open your McAfee AntiVirus Plus, Internet Security or Total Protection application, and then click the **Navigation** option.

Step 2

Scroll down in the **Navigation Center** and then select **Real-Time Scanning**.

Step 3

Select **Excluded Files** and then click the **Add File** button.

Step 4

Select the executable file of the application that you want to add, and then click **Open**. For example, to add Mozilla Firefox as a trusted application, navigate to the **Mozilla Firefox** folder, located by default under the **Programs Files** or **Programs Files (x86)** folder of your Windows installation, and then select the **Firefox** file.

Step 5

Exit the McAfee application to save the changes.

Allow Applications Through Firewall

Step 1

Open the **Navigation Center** on your McAfee AntiVirus Plus, Internet Security or Total Protection application and then select **Firewall**.

Step 2

Select **Internet Connections for Programs** and then click the **Add** button.

Step 3

Use the **Browse** button to select the executable file of an application. Select **Incoming and Outgoing** to grant the application full access through the firewall, or select **Outgoing Only** to only allow outgoing traffic.

Step 4

Click **Save** to grant the application access through the McAfee firewall. To prevent the application from connecting to risky domains, you can set McAfee's NetGuard feature to **On** before clicking **Save**.

Tips & Warnings

  • To restore a quarantined application, go to the McAfee Navigation Center and then click "Quarantined and Trusted Items." Expand the "Quarantined Potentially Unwanted Programs" section, select the application, and then click "Restore." Add the restored application to the Real-Time Scanning's Exclusions list to prevent it from getting flagged in the future.
  • To exclude an application from scheduled scans, open the McAfee Navigation Center and then click "Scheduled Scans." Expand the "Excluded Files and Folders" section, click the "Add Folder" button, and then select the application's installation folder.
  • It you receive a pop-up warning when launching an application you trust, click "Allow" to exclude the application from future real-time and scheduled scans.
  • As a software developer, you can notify McAfee if your application gets flagged as malware by filling out the "Detection Dispute Submission Form" (link in Resources).
  • Only exclude applications that you fully trust.
  • Information in this article applies to the McAfee AntiVirus Plus, Internet Security and Total Protection applications that run on McAfee SecurityCenter v 12.8. It may vary slightly or significantly with other versions.