If you want to make a copy of something you see on your laptop computer screen, such as an image or a particular error message, you can use native controls in Windows to make this happen. After you get a copy of what your screen looks like, you can save it in something like Microsoft Word so you can send the image to whomever you want to see it.
Press the "Print Screen" key next to the "F12" button on your keyboard. This makes a copy of everything currently shown on your monitor.
Click "Start" and select a document or image program, such as Microsoft Word. Create a new file.
Right-click anywhere in the program and select "Paste" from the drop-down menu that appears. The image of your screen appears in the file. Click "File" and select "Save" in Microsoft Word to save a copy of it.
Some laptop models will require you to hold "CTRL" or the "Function" key while you hit "Print Screen" to make it work properly.