How to Disable T-Mobile Web Guard

T-Mobile's Web Guard blocks potentially offensive or undesirable content from appearing in the browser, chat and text messaging features. That includes content related to adult-oriented themes, alcohol, drugs, gambling, hate, violence, weapons and ammunition. The Web Guard feature is primarily designed for parents wishing to control the content to which children are exposed. As such, it is enabled by default on some adult prepaid plans, because these accounts don't require age verification when created.

Child with phone
Web Guard helps block offensive content from children.
credit: Tatiana Gladskikh/iStock/Getty Images

Step

Log in to the primary My T-Mobile online account. Secondary accounts do not have the authority to disable Web Guard.

Step

Click "Your Profile" and then "Edit" in the Phone Controls section which lists the current Web Guard settings.

Step

Click the "Web Guard Off" circle.

Step

Click "Save Changes" and select "Yes" in the confirmation dialog.

Step

Submit the verification details, which include your name, address, birthday and the last four digits of your Social Security number. This information is required to confirm your age before Web Guard is disabled.