How To Get Email When a Password is Forgotten

Retrieving an email password can usually be done quickly and easily, assuming the email account is still enabled by the provider. Some ISPs will close an email account after the customer has left their service, and it is doubtful you will be able to retrieve anything at that point. Many of the free services such as Yahoo will also close an email that has been inactive for an extended period of time, making it impossible to access any information.

Automated Password Retrieval

Step

Open a Web browser and go to the Web mail page where your email is stored. AOL or Gmail are examples of a Web mail site, but many ISPs also provide Web mail in addition to email access through an email client such as Outlook Express.

Step

Click on the "Forgot Password" link just under the "E-mail" or "Screen Name" and "Password" fields on the AOL sign-in screen (using AOL as a specific example).

Step

Enter your email or "Screen Name" in the field provided when you reach the "Password Reset" screen.

Step

Enter the "Captcha" numerals and letters exactly as they are presented to you in the field provided and click "Next." (Captcha is a security feature designed to reduce automated spammers from exploiting the system.)

Step

Enter your birth date, gender and ZIP code in the second "Password Reset" screen and click "Next."

Step

Click "Continue" at the "Password Reset: E-mail Sent" screen. You will see the message that informs you, "An email has been sent to the alternate email address you provided when registering this account."

Step

Collect the email sent to you from AOL at your alternative account and click on the link provided to enter a new password for your email account.

Step

Change the password in your email client to be able to collect your email using this method, if applicable.

Manual Password Retrieval

Step

Locate the administrator of your email server's email address or telephone number.

Step

Contact the administrator (or alternately customer service) and request a password reset.

Step

Provide whatever proof of your identity necessary to the administrator or customer service for security reasons.

Step

Check to ensure the password reset worked by accessing your email.

Step

Change the password in your email client to be able to collect your email using this method, if applicable.