Change the password of your AT&T email account immediately if you suspect it has been compromised to prevent attackers from gaining access to your personal information. If you know the old password, you can change it from the myAT&T Web page. If you don't know the password, you must reset it using the "Forgot Password" feature. You can't reset the email password if you don't know the answers to your security questions, didn't provide an alternate email address or can't validate the correct ZIP code. Note that changing the email password automatically changes the password of your AT&T Access ID to the same password.
If You Know the Password
Open the "myAT&T" Web page (link in Resources). Type your full AT&T email address into the "User ID" field and the correct password into the "Password" field. Click "Log in" to log in to your myAT&T account.
Select the "My Profile" tab and then scroll through the page until you find the Set Personal Password section.
Type the old password into the "Current Password" field and then type the new password into the "New Password" and "Confirm New Password" fields. Click "Save Changes" to change the password of the AT&T email account.
If You Don't Know the Password
Open the "myAT&T" Web page (link in Resources) and then click the "Forgot Password" link to open the Forgot Password page.
Type your full AT&T email address into the "User ID" field, type your last name and click "Continue" to navigate to the next step.
Select the "I'll answer my security questions" option if you know the answers to the security questions. Type the correct answers and then type and confirm the new password. If you can't remember the answers to the questions, select the "Send me a temporary password" option to receive a temporary password in your alternate email account.
Open the alternate email account and then open the email you received from AT&T. In rare cases, the email may be sent to the Spam folder. Select the password and press "Ctrl-C" to copy it to the clipboard.
Return to the myAT&T Web page and then paste the password from the clipboard into the field by pressing "Ctrl-V." Type and confirm the new password.
You can receive a new temporary password only if you've provided an alternate email address. The password cannot be sent to the AT&T email account for which you are attempting to reset the password.
If you accidentally closed the myAT&T page before using the temporary password, open it again and then log in to your myAT&T account by using your full AT&T email address and the temporary password. Change the password from the Set Personal Password section. Note that you can use the temporary password only one time to log in to myAT&T.
It may take up to five minutes for the password to change. You can't log in to your email account during this time.
If you are using an email client such as Microsoft Outlook, Windows Mail or Apple Mail, you must update the password in the client before it can connect to the AT&T mail server. These programs normally ask for a new password automatically if the login process fails.
You can't reset your myAT&T email password from "att.net/Yahoo!"; you must initiate the reset procedure from the myAT&T page.
You can reset or change the password of any primary or secondary Free AT&T addresses using these procedures. Furthermore, the same procedures apply to all email address domains provided by AT&T, such as att.net, bellsouth.net and pacbell.net.
If you can't remember your AT&T User ID, click the "Forgot User ID" link on the myAT&T login page. Follow the steps in the wizard to recover the ID.
A strong password that contains at least eight uppercase and lowercase letters, numbers and special characters is difficult to break.
Change your email account password periodically to further minimize the risks.