How Do I Change the Password on an AT&T Email Account?

Change the password of your AT&T email account immediately if you suspect it has been compromised to prevent attackers from gaining access to your personal information. If you know the old password, you can change it from the myAT&T Web page. If you don't know the password, you must reset it using the "Forgot Password" feature. You can't reset the email password if you don't know the answers to your security questions, didn't provide an alternate email address or can't validate the correct ZIP code. Note that changing the email password automatically changes the password of your AT&T Access ID to the same password.

If You Know the Password

Step

Open the "myAT&T" Web page (link in Resources). Type your full AT&T email address into the "User ID" field and the correct password into the "Password" field. Click "Log in" to log in to your myAT&T account.

Step

Select the "My Profile" tab and then scroll through the page until you find the Set Personal Password section.

Step

Type the old password into the "Current Password" field and then type the new password into the "New Password" and "Confirm New Password" fields. Click "Save Changes" to change the password of the AT&T email account.

If You Don't Know the Password

Step

Open the "myAT&T" Web page (link in Resources) and then click the "Forgot Password" link to open the Forgot Password page.

Step

Type your full AT&T email address into the "User ID" field, type your last name and click "Continue" to navigate to the next step.

Step

Select the "I'll answer my security questions" option if you know the answers to the security questions. Type the correct answers and then type and confirm the new password. If you can't remember the answers to the questions, select the "Send me a temporary password" option to receive a temporary password in your alternate email account.

Step

Open the alternate email account and then open the email you received from AT&T. In rare cases, the email may be sent to the Spam folder. Select the password and press "Ctrl-C" to copy it to the clipboard.

Step

Return to the myAT&T Web page and then paste the password from the clipboard into the field by pressing "Ctrl-V." Type and confirm the new password.