How to Repair a Remote Desktop

By WayneC

The Remote Desktop feature found in newer versions of the Windows operating system allows a user to connect to a computer's desktop while working on another computer. Windows 7 comes with this feature. If you are noticing that your Remote Desktop connection is having trouble connecting, there are several options available for you to repair it. You can ensure that your connection settings are correct, that Windows Firewall is not blocking the connection and that the Remote Desktop services are started properly.

Ensure Connections for All Allowed

Step 1

Right-click "Computer" and select "Properties."

Step 2

Choose the "Remote Settings" option.

Step 3

Make sure that "Allow connections from computers running any version of Remote Desktop" is selected.

Ensure Remote Desktop is Not Blocked by Firewall

Step 1

Click the "Start" button and choose the "Control Panel" option.

Step 2

Choose the "Allow a Program or Feature Through Windows Firewall" option.

Step 3

Click "Change Settings" and scroll through the list that appears until you find "Remote Desktop." If the box next to it is not checked, check the box.

Ensure Remote Desktop Services are Enabled

Step 1

Click "Start" and choose the "Computer Management" option. Under "Services and Applications," choose "Services."

Step 2

Scroll through the list that appears and look for "Remote Desktop Configuration," "Remote Desktop Services" and "Remote Desktop Services User Mode."

Step 3

Select each of the three services and see whether they are listed as "Started." If they are not, choose the "Start the Service" option.

Tips & Warnings

  • You have the option of opening your remote desktop connection on a public network or a private network.