How to Reset the Ink Level in a Dell Printer

By Nick Davis

Dell printers are inexpensive, but the ink cartridges are not. One way to save money when buying ink is to refill your old ink cartridges or buy non-Dell brand cartridges. The only problem is resetting the ink level program within your Dell printer. When you refill a ink cartridge, your Dell printer still thinks the cartridge is empty. And non-Dell brand ink cartridges do not contain the chip that tells the printer that a new cartridge has been installed. There is a way to reset the ink level on your Dell printer.

Resetting the Ink Level – Non-Dell Brand Ink Cartridge

Step 1

Turn your Dell printer off, if it is on. Wait five seconds.

Step 2

Turn on your Dell printer. A dialog box with the heading “Dell XXX Printer XXX” will appear on your computer screen. The Xs represent the type and model number of your Dell printer. If you don't receive this dialog box, click on the Dell printer control program's icon located on your computer's “Desktop” or select it from the “All Programs” menu, if using a Windows system, or from the “Finder,” if using a Mac system.

Step 3

Locate on the dialog box the wording “Complete-A-Print.” If there is a check mark in the box next to the wording, click on the check mark to remove it. If there is not a check mark in the box, do nothing.

Step 4

Click “OK” to close the dialog box. You have now reset the ink level in your Dell printer and disabled additional warnings about installing a non-Dell ink cartridge.

Resetting the Ink Level – Dell Ink Cartridge

Step 1

Turn your Dell printer off, if it is on. Wait five seconds.

Step 2

Turn on your Dell printer. A dialog box with the heading “Dell XXX Printer XXX” will appear on your computer screen. The Xs represent the type and model number of your Dell printer. If you don't receive this dialog box, click on the Dell printer control program's icon located on your computer's “Desktop” or select it from the “All Programs” menu, if using a Windows system, or from the “Finder,” if using a Mac system.

Step 3

Locate on the dialog box the wording “Complete-A-Print.” If there is a check mark in the box next to the wording, click on the check mark to remove it. If there is not a check mark in the box, do nothing.

Step 4

Click the box next to the wording “Don't display this dialog again.”

Step 5

Click “Continue Printing" to close the dialog box. You have now reset the ink level in your Dell printer.

Tips & Warnings

  • If you receive a dialog box asking “Installing a new cartridge” or “Reinstalling a used cartridge” when you first installed a refilled or non-Dell brand cartridge, always choose “Installing a new cartridge.” This will reset the ink level display dialog box within the Dell printer control program.
  • After installing a refilled or non-Dell brand ink cartridge, perform a printhead cleaning if your printer has been experiencing printing problems—lines across the pages or characters missing on the page.