How to Retrieve Deleted Text Messages on Verizon Cell Phones

By Andie Francese

Retrieving deleted text messages is impossible on your cell phone or on the Verizon website but by calling the Verizon customer service line and speaking to a representative, you can retrieve all of your old text messages in record form. Getting the company to part with such information is not easy, but it can be done, and it is the only way to retrieve deleted text messages.

Step 1

Call Verizon Wireless at 1-800-922-0204 or by dialing *611 on your Verizon cell phone. Have your number and account number handy, because you will need to verify your identity. Explain the situation to the representative. You're more likely to get the desired information if you have a justifiable reason for wanting it, and it may take a court order for you to retrieve your messages.

Step 2

Ask the representative to retrieve the text messages and send you a detailed billing statement of the text messages. You may need to ask for a supervisor; not all representatives will go through the process of retrieving your messages.

Step 3

Explain to the supervisor why you want the records, and have a specific time frame of messages you would like to receive. You're more likely to receive the records if the time frame is within the preceding 30 days.