How to Set Up an Apple Retail Store Appointment

Use the Apple Retail Store Genius Bar section of Apple's website to schedule an appointment to see an Apple Genius. While Apple Stores do accept walk-ins, it is better to set up an appointment to avoid waiting a long time before you can get help. The reservation process provides options to select your problem, choose the nearest Apple Store location and set the appointment time.

Click the Store button to view an Apple Store's location on the map.
Click the Store button to view an Apple Store's location on the map.
credit: Image courtesy of Apple

Pick Your Device and Identify Your Problem

Step

Browse to the Apple Retail Store Genius Bar page and click the Get Help Now text link to open the Product Selection page.

Click Find A Store to view a list of stores near your location.
Click Find A Store to view a list of stores near your location.
credit: Image courtesy of Apple

Step

Select your Apple product's category from the list of items, such as Mac.

There are eight available product categories to choos from.
There are eight available product categories to choose from.
credit: Image courtesy of Apple

Step

Choose your specific Apple product from the category's menu. For example, select Mac Notebooks if your product is a MacBook Air.

Apple.
Apple.
credit: Image courtesy of Apple

Step

Select the general topic that deals with your product's problem, such as Internet and Connectivity if your device is experiencing wireless connectivity problems.

The number of available general topics depends on your product.
The number of available general topics depends on your product.
credit: Image courtesy of Apple

Step

Choose the specific topic that addresses your product's problem. For example, if your device no longer connects to Wi-Fi networks, select Wi-Fi Connectivity Issue.

If there isn't a topic that describes your product's problem, select The Topic Is Not Listed.
If there isn't a topic that describes your product's problem, select The Topic Is Not Listed.
credit: Image courtesy of Apple

Step

Click the No Thanks Continue button to open the How Would You Like To Get Help Page.

As an alternative, try Apple's suggestions to repair your product at home.
As an alternative, try Apple's suggestions to repair your product at home.
credit: Image courtesy of Apple

Choose an Apple Store

Step

Click the Visit the Genius Bar box to open the Visit the Genius Bar page.

Apple.
Apple.
credit: Image courtesy of Apple

Step

Enter your home address, city or ZIP code in the Search bar and then click the Go button to display the Apple Retail Store locations in your area.

If your browser supports location-aware browsing, click the Go button without entering an address in the Search bar.
If your browser supports location-aware browsing, click the Go button without entering an address in the Search bar.
credit: Image courtesy of Apple

Step

Click the Choose Store link under the Apple Store location that you want to visit.

Use the map's navigation controls to view each Apple Store's location.
Use the map's navigation controls to view each Apple Store's location.
credit: Image courtesy of Apple

Select an Available Time and Date

Step

Enter your Apple ID credentials and then click Sign In to open the Reservations page.

Click Forgot Your Apple ID or Password to recover your Apple ID credentials.
Click Forgot Your Apple ID or Password to recover your Apple ID credentials.
credit: Image courtesy of Apple

Step

Select the date and the general time of day -- such as the afternoon -- that is most convenient for your appointment.

The number of available appointments is displayed under the time of day.
The number of available appointments is displayed under the time of day.
credit: Image courtesy of Apple

Step

Select the most convenient time for your appointment from the list of options.

Use the up and down arrows to scroll through the appointment times.
Use the up and down arrows to scroll through the appointment times.
credit: Image courtesy of Apple

Step

Click the Continue button to set the appointment.

Apple.
Apple.
credit: Image courtesy of Apple

Step

Review the information on the Reservation Confirmation page for accuracy.

Click Add a Comment to add a note to your reservation detailing any other problems with your product.
Click Add a Comment to add a note to your reservation detailing any other problems with your product.
credit: Image courtesy of Apple