How to Set Up an Apple Retail Store Appointment

By Steve Gregory

Schedule an appointment to see an Apple Genius through the Apple Retail Store Genius Bar section of Apple's website.

Use the Apple Retail Store Genius Bar section of Apple's website to schedule an appointment to see an Apple Genius. While Apple Stores do accept walk-ins, it is better to set up an appointment to avoid waiting a long time before you can get help. The reservation process provides options to select your problem, choose the nearest Apple Store location and set the appointment time.

Tip

As an alternative, use the Apple Store app on your iOS device to book a Genius bar appointment. Download the Apple Store app, tap the Stores icon at the bottom of the screen, select Genius Bar and then tap Make a Reservation.

Pick Your Device and Identify Your Problem

Step 1

Browse to the Apple Retail Store Genius Bar page and click the Get Help Now text link to open the Product Selection page.

Click Find A Store to view a list of stores near your location.

Step 2

Select your Apple product's category from the list of items, such as Mac.

There are eight available product categories to choos from.

Step 3

Choose your specific Apple product from the category's menu. For example, select Mac Notebooks if your product is a MacBook Air.

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Step 4

Select the general topic that deals with your product's problem, such as Internet and Connectivity if your device is experiencing wireless connectivity problems.

The number of available general topics depends on your product.

Step 5

Choose the specific topic that addresses your product's problem. For example, if your device no longer connects to Wi-Fi networks, select Wi-Fi Connectivity Issue.

If there isn't a topic that describes your product's problem, select The Topic Is Not Listed.

Step 6

Click the No Thanks Continue button to open the How Would You Like To Get Help Page.

As an alternative, try Apple's suggestions to repair your product at home.

Choose an Apple Store

Step 1

Click the Visit the Genius Bar box to open the Visit the Genius Bar page.

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Step 2

Enter your home address, city or ZIP code in the Search bar and then click the Go button to display the Apple Retail Store locations in your area.

If your browser supports location-aware browsing, click the Go button without entering an address in the Search bar.

Step 3

Click the Choose Store link under the Apple Store location that you want to visit.

Use the map's navigation controls to view each Apple Store's location.

Select an Available Time and Date

Step 1

Enter your Apple ID credentials and then click Sign In to open the Reservations page.

Warning

You cannot set a Genius Bar appointment without an Apple ID. If you don't have an ID, browse to the My Apple ID page and then click the Create An Apple ID button.

Click Forgot Your Apple ID or Password to recover your Apple ID credentials.

Step 2

Select the date and the general time of day -- such as the afternoon -- that is most convenient for your appointment.

Tip

Although you are making an appointment for a specific time, it is possible that previous appointments may go longer than usual -- which can prevent your appointment from being on time. To avoid possible delays, choose the time of day that has the most available appointments.

The number of available appointments is displayed under the time of day.

Step 3

Select the most convenient time for your appointment from the list of options.

Tip

If possible, select the earliest available appointment to avoid possible delays. For example, set an appointment when most people are at work or on their lunch break.

Use the up and down arrows to scroll through the appointment times.

Step 4

Click the Continue button to set the appointment.

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Step 5

Review the information on the Reservation Confirmation page for accuracy.

Click Add a Comment to add a note to your reservation detailing any other problems with your product.

Tip

According to Apple, the majority of appointments take approximately 15 minutes to complete.

Warning

  • If possible, back up the data on your Apple device before you visit the Apple Store for your appointment.
  • Upon arriving at the Apple Store, check in with any Apple employee immediately to avoid losing or delaying your appointment. Alternatively, use the Apple Store app on your iPhone to check in to your Genius Bar appointment.