How to Troubleshoot a Brother Printer

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How to Troubleshoot a Brother Printer
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If you're having Brother printer problems, there are some steps you can take to hopefully resolve the issues. Make sure the printer is probably hooked up and plugged in. Check that you have the appropriate drivers installed on your computer. If you can't get the printer to work properly, consider contacting Brother or the place where you bought the printer for service.


Brother Printer Troubleshooting

If you find yourself having trouble getting a Brother printer to print, first check to see if you can see any sign of what the problem could be on your computer or the printer. Look to see if your computer or the printer itself is displaying any sort of error message.

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If you do see an error message, check the Brother website for advice on how to handle the situation and follow the instructions. Brother's troubleshooting website contains information for how to solve many common kinds of problems. For example, if you see a paper jam error, Brother's site can guide you through safely removing the jammed page from the printer.


For a "JAM E1" error on a HL-2600CN, the site suggests opening the top cover and releasing the pressure release levers on the fusing unit, opening the rear access cover and slowly removing the page, and then resetting the levers and replacing the covers. If you're not comfortable following the instructions or the suggestions don't help, contact an IT expert, the place where you bought the printer or Brother's technical support hotline for assistance.

If There's No Error Message

If there's no error message but the printer still refuses to print, you may need to investigate further. First, you can try restarting the printer and the computer in case either is having difficulties. Make sure to save your work before restarting. Also ensure that the printer and computer are properly hooked up to power, network and printer cables so that messages can go between the two.


If the printer is directly hooked up to the computer, you can try using another printer cable to see if that is causing the problem. You can also try hooking another computer, if you have one or can borrow one, to the printer to see if that makes a difference.

If it's hooked up through a home or office network, see if another device can print to the printer and verify that your network is working normally by accessing a website. If the network seems to be behaving oddly, try to reboot your routers and check any cables, or contact whoever set up the network for help. Once the network is back to normal, try printing again.


Printer Driver Issues

A printer driver is a specialized program that your computer's operating system uses to talk to a printer. Make sure you have the right driver for your printer installed.

Your operating system may do this automatically, but you can also search Brother's website for the latest drivers for your system. Search for a string like "Brother TN 630 driver" on Brother's site using the built-in search tool or your favorite search engine and follow the instructions to install the driver.


Beware of drivers from any site other than Brother's or your operating system maker's since they may contain malware.

Poor Quality Print Jobs

If the printer is printing but the printed document doesn't look right, it may be low on ink or toner. Follow the instructions on the Brother website or in your printer's documentation to get new ink or toner and replace it in the printer.


Also make sure you're using a type of paper recommended by Brother, since low quality paper may not print as well. If the paper appears damaged or wrinkled, try getting new paper, since it may not being going through the printer properly.

If the paper and ink or toner don't seem to make a difference, look for instructions on the Brother site for your printer model to inspect and clean the inside of your printer and its components. Take care not to spill ink or toner or damage any components. If you're not comfortable taking apart your printer, consider contacting an expert for help.