How to Troubleshoot a Toshiba External Hard Drive

If you are using a Toshiba external hard drive with your computer and it doesn’t seem to work, you might be thinking about taking it back to the store. You don’t need to return the hard drive just yet. Many computers have to have their USB drivers updated before an external hard drive can be used on the system. Updating these drivers is very hard through the Automatic Windows Update utility found on your Windows-based system.

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Update your Windows drivers to properly connect to your Toshiba external hard drive.

Step

Connect the Toshiba external hard drive to your computer system.

Step

Click “Start” in the lower-left corner of your screen and click on the “Control Panel” option.

Step

Click the “System” button. Go over to the “Automatic Updates” tab. If you are not using classic view, go to “Performance and Maintenance” and then over to the “System” tab.

Step

Turn on automatic updates by clicking the “On” button. Wait for the computer to scan your system for drivers that need to be updated.

Step

Click on the USB driver in the new window and then click the “Install” option. Wait for the computer to install the update.

Step

Restart your computer.