How Do I Check Messages on My Charter Voice Mail?

By Mandy Slake

Charter voice mail replaces a traditional answering machine. The voice mail picks up after four to six rings, and can store up to 45 messages for a maximum of 31 days. The voice mail system alerts the user that they have messages by pulsing the dial tone. Charter users can access their voice mail messages from their home phone or from another phone.

Calling Your Voice Mail From Another Phone

Step 1

Dial your Charter home phone number. The system will play your greeting.

Step 2

Press "*5" to interrupt the greeting, and the voice mail system will prompt you for your mailbox number.

Step 3

Type the 10-digit Charter phone number, then press the "#" key.

Step 4

Type your PIN, followed by the "#" key. You will arrive at the voice mail main menu.

Step 5

Press "1" to listen to your messages.

Calling Voice Mail From Your Charter Phone

Step 1

Dial your Charter home phone number from your Charter home phone. If you have the "PIN skip" feature enabled, it will take you to the main menu. If you have the feature disabled it will prompt you for a PIN.

Step 2

Enter the PIN using the phone keypad, then press the "#" key to enter the main menu.

Step 3

Press "1" to listen to your messages.

Tips & Warnings

  • Press "2" from the main menu to turn the PIN skip feature on and off.
  • When PIN skip is disabled, anyone can check your voice mail messages from your Charter home phone.