When you receive a spam email from Chase, it most likely is a phishing email. This means that someone posing as Chase has sent the email for a fraudulent purpose to mislead you into giving away personal or account information such as your login details, bank account number or PIN code. You can simply report phishing to Chase online via email as long as you haven't acted on the message. Otherwise, you'll need to call Chase as soon as possible so that they can safeguard your account and prevent unauthorized access and usage.
Recognize Chase Phishing Email
A Chase phishing email can look very much like official communications from the site and easily trick you into thinking it's real. Such an email usually uses the Chase logo and the company's familiar email design; it may even include links that look like they go to the Chase website or a special account page. However, if you check the sender's email address, it usually won't be from Chase.com. Also, you may notice grammar and spelling errors in the writing.
These emails sometimes make alarming claims that your Chase bank account was hacked, that your password got disabled or that you need to verify your account to continue having access. Other times, they'll mention that you need to update your account information, log in to back up your customer data or log in to an alternate site due to an outage. You might even get a fake credit card statement notification or get asked to complete a customer service survey for some prize.
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Report Spam to Chase Online
If you do receive a fraudulent email that claims to be from Chase, don't click any links, provide any requested information or call any number listed. Instead, forward the suspicious spam email immediately to firstname.lastname@example.org, which is the official and safe Chase email address. When you report phishing to Chase, the bank's fraud prevention team will have a chance to investigate the email, including the sender, and potentially warn other customers before they act on the message.
Contact Chase to Report Fraud
If you did follow the instructions in the spam email and gave away account information or logged in to some alternative Chase site, it's important to call Chase right away to protect your account. If you're a credit card customer, you can simply call the customer service number on the back of the card. If you're a checking or savings customer, Chase instructs you to call 1–800–935–9935. If you have just auto financing through Chase, you can call 1–800–336–6675.
In addition to calling Chase to report fraud, you'll need to take additional actions if someone ends up using your accounts without authorization or opens new accounts in your name. You can visit the Federal Trade Commission's IdentityTheft.gov website to report identity theft incidents, reach out to the credit bureaus to request a fraud alert and even file a police report in your town.
Avoid Falling for Email Scams
Knowing the signs of an email scam can help prevent you from mistaking it as coming from an actual Chase email address and potentially giving away sensitive information. If you're not sure if the email is a scam, you could try pasting some of the text from the email into a search engine, since you may bring up pages of other customers who received the same Chase phishing email. You can also always call Chase and check whether your account truly has an issue.
To keep your information safe, consider taking some additional steps such as using a spam email filter that will keep these fake messages out your inbox and adding multi-factor authentication to your Chase account. Keeping your computer's anti-virus software updated also can help, especially if the fake Chase email has a malicious attachment. Lastly, always visit the Chase website directly in your browser rather than following links in suspicious emails.