How to Deactivate a MetroPCS Phone

Techwalla may earn compensation through affiliate links in this story. Learn more about our affiliate and product review process here.

Deactivating a phone means removing it from the network so that it is free to be used on another account or flashed over to another network. A phone should be deactivated before it is sold or given as a gift. Once you are done with your MetroPCS phone, there are three ways to deactivate the phone. The phone can be deactivated permanently or temporarily.

Advertisement

Step 1

Call customer service at 1-888-8Metro8 and request to have the phone disconnected. You will need the account security PIN and the name on the account in order for the agent to disconnect the phone.

Video of the Day

Step 2

Stop paying for the phone to be active. The phone will stay in a suspended state for 30 days. On day 31 the phone will be disconnected from the network automatically.

Advertisement

Advertisement

Step 3

Change to a new phone. Once the new phone is set up on the network at a store or through customer service, the old phone is automatically deactivated.

Video of the Day

Advertisement

Advertisement