SafeLink is a collaboration between the federal government and TracPhone Wireless to provide cellphones and service to low-income people who receive social service benefits such as food stamps or welfare. SafeLink provides free cellphones and a free monthly allotment of minutes. This allows people to have a phone in emergencies and gives them a way to communicate with potential employers if they are looking for work and do not have phone at home. To continue participation in the program, SafeLink requires users to use the phone at least once every 30 days. If they do not, SafeLink will deactivate your phone. However, you can contact SafeLink customer service to reactivate service.
Contact a SafeLink customer service representative at 800-977-3768.
Give the representative your name, your enrollment ID, Social Security number and date of birth.
Tell the representative you want to reactive your account. If the account was inactive for less than 60 days, the representative will reactivate the phone. If the account was inactive for more than 60 days, you will receive a new phone number.
Turn your phone on when the customer service representative tells you to. This will ensure you receive your monthly allotment of free minutes.