How to Forward & Take Off Forward for the Cox Phone Service

By Tricia Goss

While Cox Communications may be best known for providing cable and Internet service, the company offers home telephone services as well. If you receive Cox phone services, you have access to several "extra" features including call forwarding. In fact, there are several forwarding features such as call forwarding when your line is busy, call forwarding if no one answers the phone, remote call forwarding and selective call forwarding.

Enable or Disable Standard Call Forwarding

Step 1

Pick up the handset of any connected telephone in your home. Make sure there is a dial tone.

Step 2

Dial "*72" on a touch-tone phone or "1172" on a rotary phone. Listen for the dial tone once more.

Step 3

Dial the number to which you want all calls forwarded. Wait for an answer, either by a person, voice mail or answering machine. If there is no answer, hang up the phone and repeat the steps. A confirmation tone signals that your calls are forwarded.

Step 4

Disable call forwarding when you want all calls directed back to your home phone. Pick up the handset of any connected telephone in your home. Make sure there is a dial tone.

Step 5

Dial "*73" on a touch-tone phone or "1173" on a rotary phone. A confirmation tone signals that your calls are no longer forwarded.

Enable or Disable Call Forwarding Busy

Step 1

Pick up the handset of any connected telephone in your home. Make sure there is a dial tone.

Step 2

Dial "*90" on a touch-tone phone or "1190" on a rotary phone. Listen for the dial tone once more.

Step 3

Dial the number to which you want calls forwarded when your phone is busy. Wait for an answer, either by a person, voice mail or answering machine. If there is no answer, hang up the phone and repeat the steps. A confirmation tone signals that your calls are forwarded.

Step 4

Disable call forwarding when you want all calls directed back to your home phone. Pick up the handset of any connected telephone in your home. Make sure there is a dial tone.

Step 5

Dial "*91" on a touch-tone phone or "1191" on a rotary phone. A confirmation tone signals that your calls are no longer forwarded.

Enable or Disable Call Forwarding No Answer

Step 1

Pick up the handset of any connected telephone in your home. Make sure there is a dial tone.

Step 2

Dial "*92" on a touch-tone phone or "1192" on a rotary phone. Listen for the dial tone once more.

Step 3

Dial the number to which you want all calls forwarded if no one answers your home phone. Wait for an answer, either by a person, voice mail or answering machine. If there is no answer, hang up the phone and repeat the steps. A confirmation tone signals that your calls are forwarded.

Step 4

Disable call forwarding when you want all calls directed back to your home phone. Pick up the handset of any connected telephone in your home. Make sure there is a dial tone.

Step 5

Dial "*93" on a touch-tone phone or "1193" on a rotary phone. A confirmation tone signals that your calls are no longer forwarded.

Enable or Disable Remote Call Forwarding

Step 1

Dial the "Cox Mailbox Access Number" provided in your phone service user guide, from any phone. Enter your home phone number at the prompt.

Step 2

Enter your pin number and press the pound (#) key on the phone.

Step 3

Follow the steps in the first section to enable or disable standard call forwarding.

Enable or Disable Selective Call Forwarding

Step 1

Pick up the handset of any connected telephone in your home. Make sure there is a dial tone.

Step 2

Dial "*63" on a touch-tone phone or "1163" on a rotary phone. Press "3" to turn on selective call forwarding.

Step 3

Enter the phone number to which you want selected phone numbers forwarded.

Step 4

Press the pound key (#) and follow the prompts to add selected phone numbers to the forward list. Press the star key (*) and follow the prompts to remove numbers from the list.

Step 5

Disable selective call forwarding when you no longer want those calls forwarded. Dial "*63" on a touch-tone phone or "1163" on a rotary phone. Press "3" to turn off selective call forwarding.

Tips & Warnings

  • To use remote call forwarding, you need to set up a pin number from your home phone first. To do so, dial *94 from a touch-tone phone or 1194 from a rotary phone in your home. Dial "*54#" to select "Call Forward Remote Access." Enter a four-digit pin at the prompt and press the pound key (#).