How to Recover Lost Contacts on an iPhone

Losing contacts on your iPhone isn't a catastrophe, provided you have a back up (either iTunes or iCloud). Restoring a backup can take an hour or more and requires that you delete everything from your iPhone.

Video of the Day

Restoring contacts does not require a backup first.

Restoring from iTunes can be complicated if you also sync your contacts with iCloud (not the same as an iCloud backup). Syncing happens every few seconds, so you need to temporarily disable iCloud -- otherwise, iCloud will delete your contacts before you even see them.

Restoring Contacts from ITunes

Make a copy of your iPhone backup file.

Locate your iTunes backup. In Windows 8.1, this is located in the "\Users(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\" file. To find it quickly, click the "Search" icon on the Windows Start screen, type "%appdata%" and press Return. Right-click to copy the file, then right-click inside the same folder and paste to create an emergency copy.

Back up your iPhone.

Start iTunes and make sure it's updated to the latest version. Connect the iPhone to your computer. Select "Devices" from the File menu and select "Back Up." If you don't see the File menu, press "Ctrl-B" to reveal it with the Menu Bar.

Change your Apple ID password.

If you use iCloud to back up your contacts, go to My Apple ID. Click "Manage Your Apple ID," then sign in and change your password.This stops iCloud from syncing and erasing your contacts anywhere else, so don't update your new password on your iPhone yet.

Restore your old backup.

Click the iTunes "File" menu, select "Devices," and click "Restore from Back up." Follow the onscreen instructions to delete everything on your iPhone and restore it from your old backup -- the one you made before your contacts were deleted. Disconnect the iPhone from your computer when the data restoration is complete. Launch the iPhone's "Contacts" app. Your missing contacts should be right where you left them. If you don't use iCloud, you're all done.

Delete your iCloud account on the iPhone.

If you use iCloud to sync contacts, tap "Settings." Select "iCloud" and tap "Delete Account." When prompted, select "Keep on My iPhone" so your data isn't deleted.

Sign out of the iCloud Control Panel.

If you sync iCloud to your computer contacts, create a new user account on your computer Start the iCloud Control Panel and sign out of your iCloud account.

Sync your contacts with your computer email client.

Log out of your Windows user account and log in again with the new account. Start iTunes, connect your iPhone to the computer and select the iPhone when it appears. Click the iTunes "Info" tab and select "Sync contacts with Outlook" -- or whichever email client you use. Click the "Sync" button.

Sign back into iCloud with your new Password.

Start the iCloud Control Panel and sign in with your new Apple ID password. Select the "Contacts" check box to upload your intact contacts to iCloud. When prompted, select the option to merge your data with your iCloud account. Log in to when the process is finished. Your deleted contacts should be back in iCloud.

Log out, log in, sign into iCloud again.

Sign out of the iCloud control panel. Log out of Windows and log back in with your primary Windows account. Log in to the iCloud Control Panel again, select "Contacts" and merge them once again. Your contacts on iCloud and on your computer should now all be intact.

Log into iCloud on your iPhone.

Launch "Settings" on the iPhone, select "iCloud," and sign in with your new Apple ID password. Make sure the "Contacts" option is turned on. That's it. Your missing contacts should be back on your iPhone, your computer and in iCloud without the risk of being automatically deleted again.

Restoring from an iCloud Backup

Go to iCloud's Storage and Backup screen.

Start Settings on the iPhone. Scroll down and select "iCloud." Scroll down again and tap "Storage and Backup."

Verify when your last backup was.

Scroll to the bottom of the Storage and Backup screen. Look at the date and time of the last backup. If the last backup was done before your contacts disappeared on the iPhone, you can recover them.

Erase all content and settings and restore from backup.

Tap the "iCloud" and "Settings" back buttons and select "General." Scroll down and select "Reset." Choose "Erase All Contents and Settings." Enter your passcode if prompted and confirm your decision by tapping the "Erase iPhone" button. When the iPhone restarts, follow the onscreen prompts to restore the iPhone from your last iCloud backup.

Show Comments