When a Blu-Ray player freezes and stops working during playback of your movie, it is commonly caused by a disc reading error. In order to use the Blu-Ray player to continue playing your favorite films, you need to reset it. However, there is a downside to resetting your device: all of your customized settings go back to their factory defaults, and any applications you've installed on the player are reset as well.
Turn the Blu-Ray player on and remove the disc inside the tray. Do not go on to the next step until the Blu-Ray player says "No Disc."
Hold the "Fast Forward" or "Stop" button on the front of the Blu-Ray player, depending on your model, until the word "Reset" appears on the screen. The player turns off automatically.
Turn the Blu-Ray player on after waiting for 10 seconds. Choose the correct language on the screen.
Configure the network updates on the next screen. Select whether you are connecting the Blu-Ray player wired or wirelessly. If your wireless Internet connection is password-protected, input the password to connect. On the same screen, set up any applications that your Blu-Ray player may have had before it froze, such as Netflix, Pandora or YouTube.
Press the "Power" button on the front of the Panasonic Blu-Ray player to turn the player off.
Hold the "Power" and "Open/Close" button on the front of the player for a little over five seconds. The word "Hello" appears on the player's screen, then the power on the player turns off and back on. Let go of the buttons when the player comes back on.
Select the "Easy Setting" option once the Blu-Ray player boots up. Press the "PD Power" button on the top left corner of the remote to open the "Easy Setting" menu. You are asked questions about how your Blu-Ray player is connected to the TV. Use the arrows to highlight your answer and press the "OK" button to select it.
Press the "Setup" button on the remote and select "Network." Selec "IP Address/DNS Settings," then select "Connection Test."
Hold the "Power" button on the front of the player. After a few seconds, the display says "Reset"; let go of the button. When the "ON/Standby" button turns on, press the "Power" button to turn the player on.
Press the "Setup" button and highlight the "On Screen Language" option using the remote's arrow keys. Press the "Enter" button to open this option. Press "Enter" on the language that you want.
Connect the player to the Internet. Press the "Setup" button, then press "Enter" on "Settings." Choose "Communication Setup," then "Change." Select "Initialize" to set up the connection.
If the disc will not eject, look at the disc tray and see if it has opened slightly -- the disc tray often does not open because of a peeling disc label. If the disc's label is coming off the disc, the label catches on the tray, causing it to only open a little bit. Pull the peeling label off the disc with a pair of tweezers.
If the disc tray is not opening at all, open the Blu-Ray player and remove the disc from the tray. However, if you open the Blu-Ray player yourself while it is under warranty, you will void the warranty. Call your player's manufacturer or visit its website to find a licensed technician to repair it.