Arris is a communications company that specialize in broadband Internet services. The company make a range of modems, among other hardware and software products. If you encounter problems with your Arris modem, you may need to perform a hard reset, which involves pressing buttons on the device itself. Resetting your Arris modem should take only a few seconds.
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Locate your Arris modem and look at the back of the device.
Look for a small button labeled "Reset." It is located next to the Ethernet port on some models.
Press and hold the button using an unfolded paper clip for several seconds. The modem will reset and start up again.