Arris is a communications company that specialize in broadband Internet services. The company make a range of modems, among other hardware and software products. If you encounter problems with your Arris modem, you may need to perform a hard reset, which involves pressing buttons on the device itself. Resetting your Arris modem should take only a few seconds.
Locate your Arris modem and look at the back of the device.
Look for a small button labeled "Reset." It is located next to the Ethernet port on some models.
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Press and hold the button using an unfolded paper clip for several seconds. The modem will reset and start up again.