How to Troubleshoot Yamaha Surround Sound Receivers

By Craig Mckerlie

Basic troubleshooting of Yamaha surround sound receivers is easy thanks to the menu. This article goes through the steps on a Yamaha HTR-5660. While your menu may be slightly different, the procedure is basically the same. The menu is only available on Yamaha Surround Sound Receivers manufactured since about 2005. However, there were some high end models manufactured before 2005 that included this menu. If you are unsure, either go to Yamaha's website or look in your owners manual to see if your receiver has the menu option installed. www.yamaha.com/yec/home.html?VNM=LIVEYou should have already connected all your home theater devices such as a DVD, VCR, Satellite Box, etc, to your receiver. Buttons:The locations may be different on your receiver. The labels are under the actual buttons, each button has a dual function, with its primary function labeled above the button and its secondary function labeled under the button. We are using the secondary functions of the buttons.NEXT - Located in the center of a group of six buttons on the front panel. From this point on, referred to as NEXT.SET MENU - Two buttons located to the far right of the same group of six.

Things You'll Need

  • Yamaha surround sound receiver
  • Four speakers
  • One subwoofer (optional)
  • Center channel (optional)
  • Speaker wire to attach all speakers
  • Audio and video cables to connect DVD Player/VCR/Game System/etc

Troubleshooting No Sound Using the Menu

Step 1

Turn off all devices, except for the receiver. Select any of the audio video inputs.

Step 2

Then, select the Basic Menu. On the HTR-5660, this is done by pressing NEXT once. If you pressed the button more than once, just keep pushing it until the words Basic Menu appear on the display.

Step 3

Press the Set Menu button until 1 Setup is displayed on the screen; then, press NEXT. Room size should now be on the display. Use the Set Menu Buttons to select your room size.

Step 4

Press NEXT, and if you have a subwoofer connected to the receiver, use the Set Menu Buttons to select YES. If you do not have a subwoofer, then skip this step.

Step 5

Press NEXT again, and use the Set Menu Buttons to select the total number of speakers you have attached to your receiver; then, press NEXT.

Step 6

The words SET and Cancel are displayed, with an arrow pointing to Cancel. Use the Set Menu Buttons to move the arrow to SET.

Step 7

Press NEXT and the receiver will start sending test tones to each of your speakers. It will only cycle through all the speakers twice. As it sends the test tone to a speaker, a small icon on the display will flash showing which speaker is being tested. If you do not hear the test tone coming from a speaker under test, then note it and wait for the receiver to complete the test. At the end of the test, you will see CHECK OK? YES. If you did hear the test tone in all the speakers select YES and go to step 10. If you did not hear the test tone in all the speakers go to the next step.

Step 8

If you failed to hear a test tone from any speaker, then use the Set Menu Buttons to select NO and press NEXT. It will now send test tones to your Left and Right speakers. If you hear the test tone in each speaker, press NEXT to cycle through the next set. Repeat this until you have tested all of your speakers. At the end, 2SP Level will be on the display. Press NEXT again to get back to the Basic Menu.

Step 9

If you did not hear a test tone out of any of the speakers, check all your speaker wire connections. This includes checking the physical connections at the back of the receiver and on the back of the speaker; then, check the speaker wire to be sure it has not been damaged or cut in any way.

Step 10

This completes the available audio trouble shooting using the menu on the receiver. If you are still experiencing problems, then continue to the next step.

Step 11

If you are still having trouble, double check all your connections. Ensure that all cables are connected to the correct input jacks on the receiver for each device and that each cable also originates from the correct device. It is easy to get in to a hurry and connect the cables to the wrong input jacks.

Step 12

If problems persist, then the receiver needs to be taken to an authorized service center for more extensive testing.

Tips & Warnings

  • When tracing connections, follow each cable by physically holding it and following it to its connection on both ends.
  • When checking connections, be sure that you have connected the cables to the correct input. Double and triple check the labels.
  • Check that the volume level is turned up so that you can hear it. On most newer receivers a Db level of -76 to -99 is near MUTE. Turn it up to a minimum of -55 Db.

References & Resources