The software updates for your Verizon Wireless phone keep your roaming capabilities configured properly. When you change plans or upgrade your roaming features, you need to complete a system update to activate the additional features. Use the integrated update for the Preferred Roaming List to avoid the need for a Verizon Wireless service call.
Push and hold the power button to turn the phone on.
Dial *228 from your wireless phone. Press "Send."
Push "2" when the Update menu begins to play. Follow the system prompts, pressing "1" to confirm the update.
Firmware updates have to be processed by a Verizon Wireless retailer authorized to complete updates.