My iPhone Will Not Update Email Via Wi-Fi

By Andrew Tennyson

Learn how to troubleshoot your Wi-Fi and mail settings to fix an email account that won't retrieve mail over a Wi-Fi connection.

When your iPhone won't receive email over a Wi-Fi connection, perform some basic troubleshooting to remedy the problem. Verify your Wi-Fi connection and email server settings, and then reset your email account. If these procedures don't fix the problem, reset the network settings and download available software updates from Apple.

Basic Troubleshooting

Start by turning your iPhone off and then on again. Often rebooting the device solves network connectivity issues. Restart your wireless router as well to make sure it's connected to the Internet and working properly. Verify that you can connect to the Internet on your iPhone by opening a new Web browser window and attempting to visit any website.

Verify the Wi-Fi Connection Details

Step 1

Open the Settings app on your iPhone and touch Wi-Fi to load the Wi-Fi settings panel.

Step 2

Turn on Wi-Fi.

Check that the Wi-Fi switch is set to the On position. If it's already turned on, toggle it off and on again to re-establish Wi-Fi functionality.

Step 3

Tap Renew Lease

Tap the name of the network to which you want to connect and tap Renew Lease to re-establish the connection.

Tip

You know you're successfully connected to the Wi-Fi network when a blue check mark appears next to the network name on the mail Wi-Fi settings panel.

Verify the Email Settings

Step 1

Open Mail, Contacts, Calendars.

Open the Settings app and select Mail, Contacts, Calendars.

Step 2

Select the problem account.

Select the email account on which you're having trouble receiving mail.

Step 3

Verify account details

Verify that your email account settings are entered correctly. Pay special attention to the Incoming Mail Server section. If you're unsure about your mail server settings, contact your email provider to obtain this information or try Apple's Mail Settings Lookup tool.

Delete the Email Account and Add It Again

Sometimes email accounts become corrupted. If you're certain that your account settings are entered correctly but you still can't receive mail, delete the account and add it again.

  • To delete an account, open the Settings app, select Mail, Contacts, Calendars, select the account and tap Delete Account.
  • Return to the main Mail, Contacts, Calendars page, touch Add Account and follow prompts to add your account again.

Reset the Network Settings

Step 1

Open the General Settings.

Launch the Settings app and select General to open the General settings screen.

Step 2

Tap Reset Network Settings

Touch Reset and then tap Reset Network Settings to reset your iPhone to its default network settings.

Check for Software Updates

Install the latest updates for iOS to ensure you have the most recent network and email patches available from Apple. Before starting this update, connect your iPhone to its charger to ensure it has a constant supply of power.

Step 1

Check for software updates.

Launch the Settings app, touch General and then tap Software Update.

Step 2

Tap Download and Install

Touch Download and Install and then Install to confirm you want to install the latest available updates.