My iPhone Keeps Asking for My Voice Mail Password

By Carol Finch

Find out how to reset an iPhone's voicemail password if you can't remember it. Learn how to fix glitches that make the iPhone repeatedly ask for the password.

Sometimes, an iPhone asks for a voice mail password repeatedly, even though it hasn't requested the code in the past. This may happen when you're trying to access your messages or at times when you aren't even using the voice mail system. Check your password and reset it to see if that fixes the problem. If it doesn't, you may have a glitch on the iPhone that you may be able to fix with a restart, reset, update or network connection refresh.

Check and Reset the Password

Check you're using the correct password to avoid repeated prompts for a password. If you don't remember the password or don't remember ever setting one, try resetting it. You can do this from the iPhone even if you don't know the current password. This process may also help if you're sure you're using the correct password, but the iPhone won't accept it or keeps asking for it after you've entered it correctly.

Step 1

Tap Settings and then Phone.

Step 2

Tap Change Voicemail Password in the Phone menu.

Tap Change Voicemail Password.

Step 3

Type a new password in the box.

Enter a new password in the screen and tap Done. Reenter the password on the next screen to confirm it and tap Done. The iPhone saves the new password.


Your carrier can also reset your password for you. If changing the password on the iPhone doesn't fix the problem, check your carrier's website to see if you can reset the password automatically or call customer service to ask for a manual reset. If this doesn't work either, move on to other troubleshooting steps.

Restart and Reset the iPhone

Restart the Handset

Press the Sleep/Wake button and hold it down until the Slide to Power Off message appears. Swipe the slider to the right. When the iPhone powers down, hold the Sleep/Wake button to restart.

Reset the Handset

Press the Sleep/Wake and Home buttons simultaneously and hold them both down until the Apple logo shows on the screen. Release both buttons and wait. The iPhone will restart once it has reset.

If a glitch is making your iPhone continually ask for a voice mail password, it may fix itself if you switch off the handset and restart it. If this doesn't fix the problem, try a reset. Neither fix should affect your data, and either may clear the glitch off the system.

Check for Carrier or Operating System Updates

You may have a problem with connections or settings if the iPhone's carrier or iOS software is not up to date. Check both settings in iTunes.

Step 1

Select Dowload and Update to update carrier software.

Connect the iPhone to iTunes. If a carrier update is available, you typically see a message as soon as iTunes recognizes the iPhone. Select Download and Update in the message window to update the iPhone.

Step 2

Select the iPhone's icon to open its menu and select Summary.

Select the iPhone's icon from the menu and select Summary.

Step 3

Select Check for Update.

Check the summary area on the main screen to see if an iOS update is available. If one is listed, select Update. If no update is there, double-check by selecting the Check for Update button.


You can also update carrier settings and iOS software from the iPhone.

Reset the iPhone's Network Connections

Resetting the iPhone's network connections may clear a glitch or fix a settings problem. This process takes the iPhone's network connections back to factory defaults, deleting its current connections. After the reset, rejoin your networks. You'll need network passwords -- such as Wi-Fi codes -- to rejoin, so make sure you know these passwords before you start the reset.

Step 1

Tap Reset to see reset options.

Open the Settings menu and tap General. Tap Reset.

Step 2

Tap Reset Network Settings.

Tap the Reset Network Settings button.

Step 3

Confirm the reset by selecting Reset Network Settings.

If prompted, enter the iPhone's general password. Tap Reset Network Settings to start the process. The iPhone resets its connections and restarts.


If the iPhone continues to request the voice mail password, contact Apple Support.