Troubleshooting a Philips Television with No Sound

By Aaron Wardell

Philips is one of the leading manufacturers in modern television technology. When it comes to problems with sound on a Philips TV, resolving problems is not generally a difficult matter. While troubleshooting is fairly simple, these methods may not work in some instances. If this is the case, and problems persist, contact your local Philips dealer or seek the advice of a TV repair professional.

General Troubleshooting

If you're not hearing sound from your TV, check the volume level. Also, check whether the mute function is activated. While these steps are simple, they are often among the most overlooked issues when it comes to TV sound problems. The mute function is often controlled with the remote, so if it won't turn off, replace the batteries. If you have any device plugged into the headphone jack, unplug it; sometimes TVs will mute the audio automatically when headphones are plugged in.

Philips sound features

Your Philips television comes equipped with a few special menu functions for controlling the sound. Press "Menu" on the remote to get to the settings menu, which will allow you to adjust sound options, including equalization, sound balance, and speakers volume. Make sure the "balance" and "equalization" settings are set to an audible level. The "TV speakers" option should be set to "on," so that the sound output is channeled through the TV speakers.

External devices

An external device, such as a DVD player, VCR or cable box, may also be the cause of a sound problem. If you only have sound issues when using these devices, investigate them first. Check the cables running between the device and the TV. If you see red and white RCA sound cabling, ensure it is tightly inserted into the correct, respective input and output jack. If it looks old or worn, replace it with new, thicker RCA cables. If you use a home theater receiver to listen to sound through large speakers, double-check the connections, cabling and volume/mute levels through the remote or front panel controls.