How to Cancel DirecTV Service

By Suzette Barnard

DirecTV is a satellite-television service that provides network, specialty and movie channels to subscribers. The service is accessed through a small satellite dish mounted to your home and a digital receiver connected to your television sets. Subscribers can order service and access their accounts online using the DirecTV website. If you decide to terminate your service, you must contact a DirecTV customer service representative by phone. You cannot cancel your subscription using DirecTV's website.

Step 1

Find your last bill. Having your DirecTV account number handy will speed up the cancellation process.

Step 2

Call DirecTV's customer service center at (800) 531-5000. Customer service representatives are available from 8 a.m. to 1 a.m. Eastern Standard Time daily, including weekends. The call is toll-free.

Step 3

Enter your DirecTV account number or billing telephone number when prompted by the recorded message.

Step 4

Request that the customer service representative cancel your account.

Tips & Warnings

  • Expect some kind of sales pitch from the customer service representative, urging you to stay with the company. Also expect to be asked to give your feedback about the service.
  • Make sure you've reached the end of your contract or you may have to pay an early termination penalty.
  • If you are leasing the digital receiver, you will need to return it to the company. You get to keep the satellite dish mounted to your house.