In December 2014, SiriusXM released a statement in which the company pledged to make it easier for customers to cancel their satellite radio service. As of March 2015, however, it is still impossible to cancel your SiriusXM service online. Instead, terminating your subscription requires you to call SiriusXM's Listener Care hotline at 1-866-635-5020 Monday to Saturday from 8 a.m. to 11 p.m. EST or from 8 a.m. to 8 p.m. EST on Sundays.
Like many other companies that rely on monthly or yearly subscriptions, SiriusXM employs subscriber retention agents whose job is to try to minimize cancellations. When you call SiriusXM to cancel your service, an agent may try to convince you to renew your contract by offering you a discount or by inquiring about the reasons behind your wish to cancel. Remain courteous but firm, and state clearly that you wish to cancel your service.