How to Factory Reset a Sonos Player

Performing a factory reset on your Sonos device returns the unit to the state it was in when you first purchased it. How to perform a factory reset varies by device. This process removes all of your saved settings and data, so proceed with caution, make note of current settings and back up any important data.

Reset the Sonos Playbar, Boost and Bridge

Step

Unplug the power cable on the back of the Sonos Playbar, Boost or Bridge unit.

Step

Wait two to three minutes and then -- with the other hand free to reconnect the power cord -- press and hold down the Mute button on the Playbar's remote -- or the Connect button if you're using a Boost or Bridge.

Step

Continuing to hold down the Mute (or Connect) button, reconnect the power cable.

Step

Release the Mute button on the Playbar's remote when the Status Indicator light on the right side of the Playbar unit switches from flashing white to solid amber.

Step

Release the Connect button on the Boost or Bridge unit's remote when the Status Indicator light starts flashing amber.

Step

Wait for the green and white Playbar lights to flash in unison. Wait for the Boost or Bridge Status Indicator light to flash green. In both instances, your device has been successfully returned to its factory settings when these lighting changes occur.

Reset Your Controller

Handheld Sonos CONTROL

Step

Choose Settings on the main menu.

Step

Select Controller Settings.

Step

Choose Advanced Settings.

Step

Select Factory Reset, which is located in the Music section.

Sonos Desktop Controller for PC and Mac

Step

Click Help on the main menu of the Desktop Controller program.

Step

Select Reset Controller to return the controller to its factory settings.

Sonos Controller for Android and iOS Devices

Step

Close the Sonos app on your Android or iOS device, if it's currently open.

Step

Open the Settings menu.

Step

Select Reset Controller to return the device to its factory settings.

Step

Relaunch the Sonos app on your mobile device to reestablish its connection with the controller.