How to Get a Live Rep With Comcast Customer Service

Getting a live rep when contacting customer support for major companies can be difficult, as many companies have invested in automated menus. Nevertheless, speaking with a live representative is usually possible. With the cable company Comcast, you can speak with a live rep by failing to properly complete the automated menu prompts three times. After a brief hold, you'll be connected to a customer support specialist.

Step

Call Comcast at (800) 266-2278. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct.

Step

Push "#" when given the choice of automated menu options. The system will respond with "sorry, we don't understand." Repeat this twice when give the menu options again.

Step

Choose the department in which you want to speak to a live representative. Push "1" for technical support. Push "2" for billing. Push "3" for sales.

Step

Wait patiently on hold while the system connects you with a live rep.