Getting a live rep when contacting customer support for major companies can be difficult, as many companies have invested in automated menus. Nevertheless, speaking with a live representative is usually possible. With the cable company Comcast, you can speak with a live rep by failing to properly complete the automated menu prompts three times. After a brief hold, you'll be connected to a customer support specialist.
Call Comcast at (800) 266-2278. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct.
Push "#" when given the choice of automated menu options. The system will respond with "sorry, we don't understand." Repeat this twice when give the menu options again.
Choose the department in which you want to speak to a live representative. Push "1" for technical support. Push "2" for billing. Push "3" for sales.
Wait patiently on hold while the system connects you with a live rep.
Instead of pushing "#," you can bypass the menu by pushing nothing. After three tries, the system will connect you to a live rep.
You can also chat with a live rep by following the Comcast "Chat" link in the Resources section.