How to Get a Refund from iTunes

Take advantage of the Account Info panel in iTunes to initiate a refund request. From this panel you can browse and search by date for the purchase for which you want a refund. Once you locate the purchase, click a link and use Apple’s Report a Problem website to submit your refund request. Apple reviews the request and, if it’s deemed legitimate, reverses the charges on the credit card linked to your iTunes account.

Portrait of smiling businessman using digital tablet in office
You can also visit the Report a Problem website directly on iOS devices.
credit: Clerkenwell/Stockbyte/Getty Images

Step

Open iTunes on your computer and log in using your Apple ID and password, if you’re not logged in already. Click the “Sign In” button at the top of the screen to log in.

Step

Click your name at the top of iTunes after signing in and select “Account Info.” Enter your password again, if prompted.

Step

Click “See All” under the Purchase History heading to display all of your recent purchases. Alternatively, if you know the date of your purchase, adjust the date range to locate it.

Step

Click the arrow icon next to the batch of purchases containing the item for which you’d like a refund. Skip this step if your purchase was not part of a batch.

Step

Click “Report a Problem” next to the purchase for which you’d like a refund. When you click this link, your computer's default Web browser opens and you are redirected to Apple's Report a Problem website. Enter your Apple ID and password again, if prompted.

Step

Click the drop-down menu and select the most applicable explanation for why you're requesting a refund.

Step

Enter any additional information about the refund request in the provided text box and click “Submit” to submit your refund request. [