How to Get a Refund from iTunes

By Andrew Tennyson

Take advantage of the Account Info panel in iTunes to initiate a refund request. From this panel you can browse and search by date for the purchase for which you want a refund. Once you locate the purchase, click a link and use Apple’s Report a Problem website to submit your refund request. Apple reviews the request and, if it’s deemed legitimate, reverses the charges on the credit card linked to your iTunes account.

Step 1

Open iTunes on your computer and log in using your Apple ID and password, if you’re not logged in already. Click the “Sign In” button at the top of the screen to log in.

Step 2

Click your name at the top of iTunes after signing in and select “Account Info.” Enter your password again, if prompted.

Step 3

Click “See All” under the Purchase History heading to display all of your recent purchases. Alternatively, if you know the date of your purchase, adjust the date range to locate it.

Step 4

Click the arrow icon next to the batch of purchases containing the item for which you’d like a refund. Skip this step if your purchase was not part of a batch.

Step 5

Click “Report a Problem” next to the purchase for which you’d like a refund. When you click this link, your computer's default Web browser opens and you are redirected to Apple's Report a Problem website. Enter your Apple ID and password again, if prompted.

Step 6

Click the drop-down menu and select the most applicable explanation for why you're requesting a refund.

Step 7

Enter any additional information about the refund request in the provided text box and click “Submit” to submit your refund request. [

Tips & Warnings

  • Apple sends you a confirmation email after it receives your refund request. Requests deemed valid are typically refunded within 2 to 3 days.
  • If you’re on a computer on which iTunes isn’t installed, visit Apple’s Report a Problem website (http://reportaproblem.apple.com) directly. Sign in using your Apple ID and password. If you can’t remember your ID or password, click the “Forgot Your Apple ID or Password” link and follow the prompts.
  • You can only use this refund request process for purchases made within the last 90 days. For older purchases, contact Apple Support (http://www.apple.com/support/itunes/) directly. Keep in mind that Apple rarely refunds purchases after 90 days.