How to Recall a Message With Outlook Web Access

Techwalla may earn compensation through affiliate links in this story. Learn more about our affiliate and product review process here.
Recalling sent messages is possible with Microsoft Outlook.

You may sometimes send an email and realize it contains incorrect information, or forget to attach a file referenced in the message text. For these situations, Microsoft Outlook gives you the option of recalling your sent messages. You must have a Microsoft Outlook Exchange mailbox account to use this feature, and the feature will not work if you are accessing your mailbox from an Internet browser. You must use the Outlook software to recall messages sent via Outlook Web Access (OWA).

Advertisement

Step 1

Click the "Log Off" button at the top of the Outlook Web Access (OWA) navigation pane. Click the "Close" button, then click the "Yes" button.

Video of the Day

Step 2

Open the Microsoft Office Outlook program.

Advertisement

Step 3

Click the "Sent Items" folder in the "All Mail Folders" list.

Step 4

Locate the message you wish to recall in the "Sent Messages" list. Double-click the message to open it in a new window.

Advertisement

Step 5

Click "Actions" in the top menu bar, and select "Recall this Message."

Advertisement

Step 6

Click the radio button that corresponds to the action you wish to perform. Outlook selects the option to "Delete Unread Copies of this Message" by default.

Advertisement

Step 7

Leave the check box next to "Tell Me if Recall Succeeds or Fails for Each Recipient" checked if you want updates regarding your attempt to recall the message.

Step 8

Click "OK."

Video of the Day

Advertisement

Advertisement

references