How to Retrieve Unopened Sent Mail in Microsoft Outlook

By Tara Kimball

If you have ever sent an email only to discover you forgot something or need to change it, the recall feature of Microsoft Outlook can be a useful tool. With Microsoft Outlook operating on an Exchange server, you can recall the original message and replace it with changes included. You can also recall it and not replace it if was sent in error. These simple steps may save you a lot of questions and corrections afterwards.

Things You'll Need

  • Microsoft Outlook
  • Exchange Server account

Step 1

Click “Sent Items” in your Microsoft Outlook mail folder menu. The folder list can be found in the Navigation Pane on the left side of your Microsoft Outlook window.

Step 2

Locate the email you want to recall or correct. Open the message by double-clicking it.

Step 3

Click “Actions” in the menu bar of the sent message. In the “Actions” menu, click “Recall This Message.” This will open the Message Recall dialog box.

Step 4

Select “Delete Unread Copies” or “Delete Unread Copies and Replace with New Message” in the dialog box. Deselect the box to receive confirmation of the recall’s success if you do not want to receive a confirmation from every recipient. If you want to know who opens the original message, leave this box checked. Click “OK.”

Step 5

Create your corrected email in the new message box which appears. Click “Send” when the message is complete. If you elected not to replace the email, this will not appear and you can skip this step.

Tips & Warnings

  • Recalling an email message is only successful when both the sender and the recipients are on a Microsoft Exchange Server.