How to Recall an Email Sent in Microsoft Outlook Web Access

Using the Microsoft Outlook message recall feature.

The message recall feature in Microsoft Outlook is a user-initiated way of returning emails to the sender. However, this feature only works in certain situations. Firstly, you must use Microsoft Outlook in conjunction with Microsoft Exchange to use the message recall feature. Secondly, the feature only works on messages sent to other users sharing the same central messaging system. The recall feature does not work when you use Outlook from your Internet browser. You must use the Microsoft Outlook program to recall a message you sent in Outlook Web Access (OWA).

Step 1

Log-out of Microsoft Outlook Web Access and close your Internet browser.

Step 2

Open Microsoft Outlook. Click "Sent Items" under the "All Mail Folders" section to the left of the Outlook navigation pane.

Step 3

Locate the message you wish to recall in the "Sent Item" messages list. Double-click to open the message.

Step 4

Click "Actions" in the top menu bar, then click "Recall this message."

Step 5

Click the radio button next to "Delete unread copies of this message." Click to deselect the check box next to "Tell me if recall succeeds or fails for each recipient" if you do not want Outlook to notify you regarding the status of your recall request. Click "OK."

Step 6

Look at the line above the "From" field in the message you attempted to recall. Outlook displays a message indicating the date and time you attempted to recall the message. Close the message.


The "Recall" feature does not work if recipients have already read the email. The "Recall" feature will not work on recipients using other email programs, such as Lotus notes. When you enable the "Recall" feature, each recipient will receive a system-generated message indicating you wish to recall the message.