How to Reset Harmony Remotes
Reset your Harmony universal remote control if it freezes periodically, or if it no longer sends commands to your devices. Although you can reset the Logitech Harmony Hub and the Logitech Harmony 200, 300, 350, Ultimate, Ultimate One and Touch to factory defaults, you can't do so on the Harmony 600, 650 and 700. Be aware that resetting the remote to factory defaults removes all its information, including device and activity information. Don't worry -- you can recover the information by connecting the remote to your computer and syncing it using the MyHarmony software. If the remote is frozen and does not sync to MyHarmony, reboot it. According to Logitech, you should turn off all devices before you reboot or reset the remote.
Reset the Harmony Ultimate, Ultimate One and Touch
Hold the "Menu" and "Off" buttons for at least 20 seconds, until an icon with a remote and a small circular arrow appears. The remote resets in a few seconds, and all its settings return to factory defaults. If you have previously performed a sync to MyHarmony, you can recover the settings by syncing the remote again.
Launch the MyHarmony software on your computer, log in using your Logitech ID and password and then connect the remote to your computer using its USB cable.
Select the remote model from the list. To restore the data on the Harmony Ultimate One or Harmony Touch, click the blue "Sync" button. To restore the firmware and settings on the Harmony Ultimate, click "Remote and hub troubleshooting" and then select the option to restore the firmware and settings. During the sync, the latest firmware is installed on your remote, and your device, activity, and Favorite settings are restored.
Reset the Harmony 200, 300 and 350
Remove the back cover of the remote, and then remove one of the batteries. The remote turns off immediately.
Hold the "Power" button and insert the battery back into the remote. The buttons on the remote start blinking, indicating that the reset has been successfully completed. You can restore the settings if you have previously performed a sync to MyHarmony.
Log in to the MyHarmony software on your computer, connect the remote to the PC using the USB cable, select the remote model and then click "Sync" to restore its settings.
Reset the Harmony Hub
Disconnect the hub from the power source and wait for at least 10 seconds. During the 10 seconds, the device's memory clears.
Hold the "Reset" button at the back of the device and then reconnect the Hub to the power source. Don't release the button yet.
Release the "Reset" button when the LED on the front of the device starts to flicker. It takes around 30 seconds for the Harmony Hub to reset itself.
Tips & Warnings
- To reset the Harmony 600, 650 or 700, you must reinstall its firmware by connecting it to the computer and syncing it using the MyHarmony software. You also recover all settings in the process, if you have previously performed a sync.
- To just reboot (and not completely reset) the Harmony Ultimate, Ultimate One, or Touch, hold the "Off" button for at least 15 seconds. To reboot the Harmony 200, 300, 350, 600, 650 or 700, remove the back cover, remove one of the batteries and then reinsert it into the remote.
- If the Sync button is gray, there are no changes and settings to sync. If the button is yellow, the remote is not properly connected to your PC.