How to Troubleshoot an Aloha POS

Aloha point of service systems are found in many restaurants across the United States. Aloha systems allow servers to submit and track food orders, print checks and apply payments to open tabs. While many Aloha problems require the aid of a specially trained technician, there are a few troubleshooting steps to try before you make the call.

Step

Test the magnetic card reader with a different card if it is not reading the one you are trying to use. If a different card does not work, try cleaning the reader and trying again.

Step

Follow the cord on the card reader to ensure it is securely connected to the POS unit.

Step

Wait thirty seconds and try to enter your order again if the touch feature on the terminal is unresponsive. Sometimes the device may lock up temporarily.

Step

Reboot the Aloha terminal. To do this, press the “Functions” button, select “System,” and hit “Shut Down Terminal.” Press “Yes” to confirm. After the unit shuts down, reboot and try again. You can also perform a hard reset by shutting off the computer, waiting five minutes, and turning it back on.

Step

Make sure the unit is plugged into a working power outlet and the monitor is correctly connected to the computer.