Comcast provides SAP, or Secondary Audio Programming, as an optional audio track for select television programs. SAP audio commonly consists of another language such as Spanish, weather information or Descriptive Video Service for the visually-impaired. To utilize SAP, the secondary track must be available for the programming, and you must activate the service through the settings menu for the set-top receiver box or DVR provided by Comcast. If you want to disable SAP after enabling it, you can do using the same menu options used to turn on the feature.
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Press the "Settings/Menu" button on the remote control to display the Quick Settings menu screen.
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Use the arrow keys to scroll down to and select "SAP," and then press "OK/SEL."
Press the down-arrow key to select the "Disable" option and press "OK/SEL" to save the setting. Press the "Exit" button to return to watching television.
Press "Menu" on the remote control, and then use the arrow keys to navigate to and highlight the "Setup" menu option. Press "OK/SEL" to enter the Setup menu.
Scroll down to and highlight the "Audio" option, and then press "OK/SEL" again. The first item shown in the Audio menu is "Default Audio Track" -- the primary audio signal for the broadcasts.
Press the right arrow key to display the track language options. The available options are "English" and "Spanish." English is the primary language for audio tracks, but "Spanish" is default for all SAP audio tracks. Highlight "English," and then press "OK/SEL" to disable the SAP audio.
Press "Exit" to return to watching television.