I Can't Right-Click in Microsoft Outlook

By Elton Dunn

A surprising number of "Outlook 2003" users complain of an error using the right-click function. This error disables the function that lets them right-click on messages in their inbox to view a context menu that lets them reply or forward the message (among other options). If you find yourself in this situation, you've got a few options to fix this mysterious bug in your "Outlook 2003" program. Try each option until you find one that works for you.

Step 1

Open "Outlook 2003" on your computer and wait for the program to start. Click "Tools" from the menu, then click "Customize." Find the option to "Reset Menus & Toolbars" and select it. Restart "Outlook 2003." You should now be able to right-click again.

Step 2

Search for a file named "FRMCACHE.DAT" using the "Find" function. Rename this file (for example, call it "FRMCACHE.DAT.broken"). Quit then launch "Outlook 2003" to find your right-click function restored.

Step 3

From the "Start" menu on your computer, select "Run." Enter "%USERPROFILE%\Application Data\Microsoft\Templates" in the field where "USERPROFILE" is your username. Look for a file called "Normal.dot." This stores your "Microsoft Word" templates. Click and drag this file to the Recycle Bin to delete it. Restart "Outlook 2003" to find your right-click function restored.