My Laser Printer Won't Print & Says User Intervention Is Required

By Benny Taylor

If you use an HP Laserjet printer, you may encounter an error message saying "User Intervention Required." This error can indicate that a print job has gone into a "Pending" or "Paused" state, or that there is a problem with the driver software for your printer.

Background

HP provides details of the problem on its website. The problem usually occur on PC laptops or when printing across a network. HP offers several fixes for the problem.

Software

First, check your Windows print queue and ensure the printer is not set as "Paused" or "Working Offline." This can often clear the problem and resume your printing.

Resolution

The problem can also be caused by printer driver issues. Try uninstalling and reinstalling the printer driver. Connecting your printer directly to your computer using a parallel cable may solve the problem, but this may not be practical in all cases as many modern laptop computers do not have a parallel port.