What to Do if the Facebook App Froze Up on Your iPhone

By Steve Gregory

Forcibly restarting or reinstalling your iPhone's Facebook app can correct the app's freezing problem.

As with desktop programs, the Facebook app on your iPhone is susceptible to bugs and glitches. These issues can cause the app to stop responding to your taps and swipes. In most cases, forcibly restarting the app corrects the freezing problem. However, if the Facebook app continues to freeze after the forcible restart, perform a reinstallation to stop the malfunction.

Tip

Update your iPhone to the latest version of iOS to prevent glitches that may cause the Facebook app to freeze. Tap the Settings app to open the Settings menu, select General and then tap Software Update.

Check the App Store to determine if there is an update available for the Facebook app. Open the App Store, tap Updates from the bottom menu bar and then tap Update — if one is available — next to Facebook.

Force Facebook to Close

Step 1

Press the Home button twice to launch the App Switcher feature, which displays the list of apps that you recently used. The apps appear as small previews.

Step 2

Swipe left or right until you find the Facebook app.

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Step 3

Swipe up on the Facebook preview to shut down the app and then press the Home button. Reopen the Facebook app and repeat the same actions that you were executing when the app froze to determine if it is functioning properly.

You can close up to three apps simultaneously.

Tip

Restart your iPhone if the Facebook app is still freezing after forcing it to quit. Restarting your iPhone — which is rebooting the operating system — stops any active processes that may be causing the app to freeze.

Reinstall the Facebook App

Step 1

Tap the Facebook app, hold it until it starts wiggling and then tap the X that appears at the upper-left corner of the icon.

You cannot uninstall native iPhone apps, such as the Photos app.

Step 2

Tap Delete on the pop-up box to confirm the deletion.

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Step 3

Open the Settings menu by tapping the Settings icon from the Home screen and then select Facebook to open the Facebook screen.

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Step 4

Tap the Install button.

Tap Create New Account to create a new Facebook account.

Step 5

Tap Enter Password, enter the password for your Apple ID and then wait for the Facebook app to download.

If you enabled Touch ID, use your finger to authenticate your Apple ID.

Tip

The Purchased section of the App Store also has the option to redownload the Facebook app. Open the App Store, tap Updates from the bottom menu bar and then tap Purchased. Tap Not on This iPhone, scroll down the screen until you find the Facebook app and then tap the Download icon, which resembles an arrow leaving the bottom of a cloud.

Warning

After you reinstall the Facebook app, you need your Facebook credentials to log back in to your Facebook account.

Access Facebook App Support

A section of the Facebook Help Center website is dedicated to the Facebook app for the iPhone. The section is conveniently accessible through the App Store on your iPhone.

Step 1

Open the App Store, tap Search in the bottom menu bar and then enter Facebook in the Search field.

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Step 2

Select Facebook from the search results to open the Facebook App screen.

Tap Open to launch the app.

Step 3

Tap the Reviews tab and then tap App Support to open the Facebook for iPhone section of the Facebook Help Center website.

Tapping App Support opens the Facebook for iPhone page in the Safari browser app. Enter your question in the Search bar or tap one of the default questions — such as Something's Not Working With the Facebook for iOS App? — and then select the option to report the problem to Facebook on the bottom of the next page.

Tap Write a Review to write a review of the app.

Tip

Use the option to restore your iPhone to factory settings, which erases all of the custom settings and data from your device — such as your music and installed applications. This action essentially erases any new glitches, bugs or apps that may be affecting the Facebook app. After you complete the Restore process, reinstall the Facebook app.