One of the selling features of a Sony Bravia TV is its ability to connect to the Internet and bring you additional content. If you purchase a Sony Bravia TV and you cannot connect it to the Internet, it can be frustrating. In this situation, a few different factors could be the culprit.
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Internet Connection Setup
One of the reasons that you may be unable to connect to the Internet with your Sony Bravia TV is that the connection may not be set up properly. If you have a Sony Bravia that requires a wired connection or if you do not have Wi-Fi, you will need to use an Ethernet cable to connect the TV to the router. If you have a Sony Bravia with Wi-Fi capabilities, you will need to go into the settings and choose the network to which you want to connect. After you enter the network password, the TV should connect to the Internet.
Internet Provider Problems
In some cases, your TV may actually be connected to the Internet and still not working as it should. When this happens, it could be an issue with your Internet service provider. Check to see if the wireless network is working by using another device such as a laptop or smart phone to go on the Internet. If the separate device cannot access the Wi-Fi connection either, you may need to reset the router or call the Internet service provider for a solution.
Sometimes, the firmware on the Sony Bravia is the issue. This is the software that the TV uses, similar to an operating system. Normally, you could download a firmware upgrade directly from the Internet, but if your TV will not connect, this is not possible. If firmware is the problem, you may have to take your TV back to the seller or send it back to the manufacturer so that the firmware can be upgraded. If this is the issue, you may not have to completely replace the TV or pay for expensive repairs.
Although most of the time, you can get the Internet connectivity issues figured out, sometimes the problem is a defect with the TV. Manufacturers occasionally put out products that are faulty. If you have tried everything else and still cannot get connected to the Internet, call Sony and find out about getting the product serviced. You may need to ship your TV back to Sony and get it fixed or replaced as long as it is under warranty. If not, you may have to pay out of your own pocket to get the problem addressed.