How Do I Activate a Disabled iTunes Account?

Apple locks iTunes accounts when a password has been entered incorrectly too many times or when Apple detects suspicious activity. You have two options to re-activate your disabled iTunes account: the first one is "Email authentication," which lets you verify your iTunes account through your registered email address; the second one is "Answer security questions," which verifies your ID by letting you answer the security question you've set up when you registered your iTunes account.

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Reset your password to unlock your iTunes account.
credit: Courtesy of Apple

Activate an iTunes Account by Email Authentication

Step

Go to Apple iForgot, type your Apple ID in the box and click "Next."

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Type your Apple ID in the box.
credit: Courtesy of Apple
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Choose "Email authentication."
credit: Courtesy of Apple

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Choose "Email authentication" to retrieve your account. Click "Next" to continue. You should receive an email in your registered email address shortly.

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Open the email and click "Reset now >."
credit: Courtesy of Apple

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Go to your registered email address, for instance, Yahoo mail. Open the email you just received from Apple and click "Reset now >" to begin the resetting process.

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Type the new password and confirm it.
credit: Courtesy of Apple

Step

Type a new password, confirm it and click "Reset Password" to apply the change. This new password will be your log-in password for your iTunes account from now on.

Activate an iTunes Account by Answering Security Questions

Step

Go to Apple iForgot, type your Apple ID in the box and click "Next."

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Type your Apple ID in the box.
credit: Courtesy of Apple
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Choose "Answer security questions" and click "Next."
credit: Courtesy of Apple

Step

Choose "Answer security questions" to retrieve your account. Click "Next" to continue.

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Verify your birthday.
credit: Courtesy of Apple

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Click "Month," "Day" and "Year" respectively and select your birthday from the drop-down lists. Click "Next" to continue.

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Answer the security questions.
credit: Courtesy of Apple

Step

Type the answers to the security questions as shown. For example, "What is your dream job?" These are the questions and answers you selected when you first set up your Apple ID.

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Reset the password.
credit: Courtesy of Apple

Step

Enter a new password, confirm and click "Reset Password" to apply the change. Remember to use this new password to access your iTunes account in the future.