Time Warner Cable is one of the leading cable TV providers in the U.S., with more than 23 million subscribers in 27 states. One of the features their digital cable service offers is Movies On Demand, which allows customers to view selected movies and other programs whenever they choose. For the hearing impaired, closed-captioning subtitles are available with many On Demand selections. Activating them is a simple process, with the right equipment and connections.
Using Explorer Receiver Boxes
Step 1
Press "Settings" on the Time Warner remote control to access the subtitles through the receiver box. Time Warner uses different makes and models of receiver boxes in different areas. Some may have different steps for turning the closed-captioning on and off, but the option should be there.
Step 2
Look for the "Closed Captioning" sub-menu. It may be in the first "Quick Settings" menu, but with some models you may have to press "Settings" twice to reach the "General Settings" menu.
Step 3
Press the Up/Down arrow keys until "Closed Captioning" or "Closed Captioning: Source" is highlighted (depending on the model), and press "Select."
Step 4
Press the Up/Down arrow keys until "On" is highlighted and press "Select" again.
Step 5
Press "Exit" to exit the menu and return the picture to the full screen. The closed-captioning subtitles will appear on the screen, when available.
Step 6
Follow the prompts of the on-screen guide to select and begin viewing the On Demand movie. Repeat the steps if the subtitles do not appear, but remember that closed-captioning depends on the individual selection and is not available with every movie or show---nothing in the settings can make them appear if they are not offered.
Using Pace Receiver Boxes
Step 1
Press the "Display" button on the front panel. Using the remote control will not work with this particular brand.
Step 2
Press "CH+" until "CC" is displayed, then press "+" to display "CC On." If that setting is currently turned on, the "HDTV" logo will be lit up on the display.
Step 3
To activate, press "+" again to save the setting, and then press "Exit."
Step 4
See Step 6 under Section 1 to continue.
Using Motorola Boxes
Step 1
Use the component video cables (or DVI) to connect the receiver box to the TV. Press "Menu" on the front panel of the receiver box, with the TV on but the box turned off. The display menu will appear.
Step 2
Use the Up/Down arrow keys on either the front panel or the remote control until "Closed Caption" is highlighted.
Step 3
Press the right arrow key to change the setting from "Disabled" to "Enabled", then press either the "Power" or "Menu" button to exit the main menu.
Step 4
See Step 6 under Section 1 to continue.
Things You'll Need
Time Warner Cable remote control
Component video cables
Tip
Press the "Menu" button on your television's remote control and activate the closed-captioning subtitles through the TV's settings, if possible. This will allow you to bypass navigating the cable receiver box's settings and sometimes get the subtitles from other sources as well. Consult the owner's manual for your TV to access that specific menu setting.
Using component video cables (five-prong, three for video and two for audio) may be the best option with all brands to gain access to the closed-captioning subtitles.
Call Time Warner customer support or visit their support website (see Resources) if the steps do not work for your particular make and model.
Warning
If Spanish subtitles are desired, they will most likely not be offered unless Spanish has been selected as the overall language for the on-screen guide and controls, and availability will still depend on the particular On Demand selection.