AT&T Wireless customers wanting to switch to Verizon Wireless now have two options. Customers not wanting to keep their existing wireless number can activate a new line of service with Verizon then contact AT&T to cancel their old service. Customers wanting to keep their wireless number can do so if the number is eligible for local number portability. According to the Verizon website, a number is generally eligible for transfer if it will be assigned to the same geographic area and if Verizon offers service in that area.
Switching to Verizon Wireless with a New Number
Visit a Verizon retail store or the Verizon website at Verizonwireless.com to select a cellular phone and calling plan.
Provide Verizon with the required information for checking your eligibility to obtain service. This information includes your Social Security number and current address, and will be used to check your credit worthiness. Activate service with Verizon.
Contact AT&T to cancel your service. AT&T customer service can be reached at (800) 331-0500 or by dialing 611 from your AT&T cellular phone.
Switching to Verizon Wireless with Existing Number
Check to see if your AT&T number is eligible to be transferred to Verizon. Open a web browser and navigate to the Verizon, Keep Your Number. Enter the AT&T number and click "Check Eligibility." If your number is eligible, proceed to the next step. If your number is not eligible, contact Verizon at (800) 922-0204 for further assistance.
Click "Start Shopping" under New Customers at the Verizon website informing you the number entered is eligible for transfer. Select a cellular phone and calling plan for your new line of service. It is also possible to visit a Verizon retail store to select your phone and calling plan. If visiting a retail store, notify the sales representative that you wish to transfer your existing AT&T number to Verizon.
Provide Verizon with the required information for determining your credit worthiness. This information will include your Social Security number and current address. Activate service with Verizon. By transferring your number from AT&T to Verizon, your service with AT&T should be automatically canceled. You can contact AT&T after the number has been transferred to make sure your line of service has been canceled.
Things You'll Need
Social Security number
AT&T account number
If you are transferring your AT&T number to Verizon, do not contact AT&T to cancel your service. Doing so may result in the number being reassigned to a new AT&T customer before it can be transferred to Verizon. Transferring your phone number from AT&T to Verizon can take up to 24 hours. During this time, you may not be able to receive or make calls from either line.
If you are currently under contract with AT&T and terminate your service, you may be charged an early termination fee of up to $175. Contact AT&T customer service at (800) 331-0500 if you are unsure of your contract status.