How to Keep My Number With a New Prepaid Phone

You can keep your current cell phone number when getting a new prepaid phone by transferring, or “porting,” an existing number. You can typically complete this process using an online form or over the phone, depending on your cell phone provider. However, you will need specific information to verify that the phone is valid and your current number is eligible to be transferred.

Telephone Instructions

Step

Remove the battery cover for the phone and locate the IMEI, or MEID, number that is listed beneath the battery.

Step

Call the customer support number for your cell phone provider. Select the option for “Activate a New Phone” from the menu.

Step

Enter the IMEI or MEID number for your phone when prompted by the automated system. Enter your cell phone number when prompted. Wait for a customer support representative to come on the line.

Step

Provide information about your phone when asked. This will include the IMEI/MEID number and the cell phone number to port. Provide your date of birth and last four digits of your Social Security number to verify your account information.

Step

Allow at least 24 hours for the request to be completed.

Online

Step

Go to the website for your cell phone provider.

Step

Select the option for “Activate,” “Transfer My Number,” or “Port My Number.”

Step

Remove the battery from your cell phone and locate the IMEI or MEID number. Enter this number into the first text box on the page. Enter the number that you want to transfer into the second text box.

Step

Click the option for “Search Eligibility” to see if your number can be ported. Continue with the process if your number can be ported.

Step

Enter your date of birth and the last four digits of your Social Security number. A PIN number may also be required, if applicable. Click the “Finish” button to complete the request.