How to Fix a Phone That Only Works on Speakerphone

By Beverley Lee

A cell phone stuck in loud speaker mode not only irritates the people around you but it also means you won't be able to enjoy private conversations. Common causes of this annoying problem include dirt or debris in the headphone socket or software glitches. Cleaning out the headphone port or resetting the phone should get the device working correctly again.

Things You'll Need

  • User manual
  • Cotton bud
  • Cleaning alcohol

Step 1

Check you haven't activated the speakerphone by mistake. Accidentally activating the speaker option on a touchscreen mobile is easy to do with the brush of a finger as you make or receive a call.

Step 2

Switch off the phone, remove the back cover and carefully take out the battery. Leave for a minute and then replace the battery and switch on the phone. Test the phone to see if it's working correctly.

Step 3

Clean the headphone port -- usually on the top or side of the phone -- with some alcohol and a cotton bud as the problem could be down to dirt in the socket. Plug the headphones in and out again a few times to see if that fixes the connection.

Step 4

Reset your phone to return it to its original factory settings. You can access the restore, reset or factory reset options from the settings app or menu on most mobile devices.

Step 5

Phone the manufacturer or your wireless provider to see if they will replace or repair your faulty phone. You might need to pay for a replacement if the device is out of warranty, but some companies offer discounts on replacement phones to loyal customers.

Tips & Warnings

  • Try spraying compressed air into the headphone socket to clear any stubborn dirt or debris.
  • Check the phone's user guide under "Troubleshooting" to see if it has any further advice on this topic.
  • Don't take the battery out too often as this can sometimes upset various phone settings.

References & Resources