How to Get a Replacement Optimum Cable Remote

By Maya Austen

Optimum provides high-speed Internet and phone service, as well as a digital TV service called iO TV. Every iO TV customer is supplied with a digital cable box and remote control. If your remote control is lost or damaged, you can replace it --- but there is a charge. So before you return a damaged remote, Optimum recommends that you perform a few troubleshooting steps to verify the remote is actually broken.

Before You Replace a Damaged iO Remote Control

Step 1

Remove the battery cover from the back of the remote control.

Step 2

Put new batteries into the remote control.

Step 3

Aim the remote at the iO cable box. Press the "Power" button to turn the cable box on. Test the other buttons on the remote to verify that they all work.

Step 4

If your iO remote control works with the cable box but does not work with the TV or other devices in your home entertainment setup, the remote likely is not damaged. It probably just needs to be programmed to operate these other devices. Refer to the owner's manual for instructions on how to program the remote.

Replace a Damaged iO Remote Control

Step 1

Go to the "Stores" Web page on the Optimum website.

Step 2

Locate the nearest Optimum store in your area.

Step 3

Bring your damaged iO remote control to the Optimum store. You can exchange the remote control for a new one. There is a $3.60 charge. Have your ID with you and be prepared to supply the Optimum sales attendant with your account number.

Replace a Lost iO Remote Control

Step 1

Go to the "Stores" Web page on the Optimum website.

Step 2

Locate the nearest Optimum store in your area.

Step 3

Tell the Optimum sales attendant you need a replacement remote control. The current cost of replacing an iO remote control is $3.60. The charge is applied to your Optimum account. Have your ID with you and be prepared to supply the Optimum sales attendant with your Optimum account number.

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